Refund policy

We are confident that you will love your new Sanwa meter, but if you do need to return or exchange an item, please follow these guidelines:

To return or exchange an item, please contact our customer support team first at 480.948.4448, or email orders@sanwa-america.com to be issued an RGA# (Return Goods Authorization). Items returned without an RGA# will not be processed and will be returned to the originating address.

Claims for items that were received damaged or defective must be made within 14 days of the invoice date. If you are not satisfied with a product, you may return it within 30 days of the invoice date for replacement or a refund (please note that shipping costs are not refundable).

To avoid a restocking fee, returned items must be in new condition, and include all original packaging, instructions, and accessories. When we replace an item, we also cover the cost of shipping the replacement to you.